Keep your device running smoothly

Norton 360 Deluxe features AI-powered threat detection to help stop malware that can slow down your device.

Keep your phone running smoothly

Norton 360 Deluxe uses AI to detect and stop malware that can slow down your phone.

Keep your phone running smoothly

Norton 360 Deluxe uses AI to detect and stop malware that can slow down your phone.

6 reasons your iPhone is not turning on and how to fix it

If your iPhone isn’t turning on, it may have a dead battery — or something more serious. From hardware hiccups to software threats, we’ll break down six common reasons an iPhone won’t turn on so you can troubleshoot your issues. Then, get a dedicated security app with AI-powered threat detection to help defend your iPhone from malware that can impact performance.

Man trying to charge his iPhone.

When your iPhone won’t turn on, it’s easy to fear the worst — but a fix is often simpler than it first seems. Whether the issue is a drained battery, a faulty charging cable, or something more severe, identifying the problem is the first step to resolving it and easing your worry that the device is beyond repair.

1. Dead battery

A dead battery is one of the most common and straightforward reasons an iPhone won’t turn on. While normal use can drain the battery over time, power-intensive activities like video streaming, gaming, or running multiple apps can cause it to die faster than expected.

If your phone still doesn’t respond after charging, the battery itself may be defective and no longer able to hold a charge. In that case, a replacement might be necessary. You can visit the nearest Apple Authorized Service Provider or send your iPhone directly to Apple for repair.

2. Faulty charging accessories

If your iPhone won’t turn on, even while it’s charging, a faulty charging accessory might be to blame. Damaged cables, worn-out adapters, or debris in the charging port can all interfere with proper power delivery.

To troubleshoot the problem, try a different cable, adapter, or power outlet. If your iPhone begins charging with the new setup, it's a strong sign that one of your original accessories was causing the issue.

3. Software glitch

A software glitch can sometimes stop your iPhone from turning on, especially after a failed software update, system crash, or improperly installed app. These issues may interfere with the startup process and cause your phone to seem completely unresponsive.

If you suspect a glitch is behind your iPhone not turning on, try to force a restart. This simple step can often clear out minor software hiccups and get your device running again by interrupting the power cycle and forcing a fresh boot.

Steps for how to force restart an iPhone.
Steps for how to force restart an iPhone.
Steps for how to force restart an iPhone.

4. Physical damage

Dropping your iPhone in water or onto a hard surface can short-circuit internal components, loosen connections, or damage the battery, preventing it from turning on. Cracked screens, dented frames, or visible corrosion are signs that your phone may have been physically damaged.

If you suspect physical damage, inspect your iPhone for visible cracks, dents, or moisture under the screen. For water damage, check the device's Liquid Contact Indicator (LCI), a small sticker inside the SIM card slot that changes color when exposed to moisture. If you notice any damage, take your device to an Apple Store or an authorized repair provider.

5. Overheating

iPhones are designed to shut down automatically if they overheat, protecting internal components from heat damage. Overheating can occur if your device is left in direct sunlight, used for long periods of gaming or video recording, or charged in a poorly ventilated area.

If your iPhone overheats and displays a temperature warning screen, turn it off immediately and move it to a cooler environment away from direct sunlight. Allow it to cool before turning it back on to avoid further damage.

6. Jailbreaking

Jailbreaking your iPhone removes Apple’s built-in mobile security restrictions, giving you more control over customization and allowing downloads from unofficial third-party stores. While this offers greater flexibility, it’s not recommended because it also makes your device more vulnerable to iPhone hacking and viruses, which can corrupt your system and prevent it from turning on.

If you have a jailbroken iPhone that won’t power on, try putting it into DFU (Device Firmware Update) mode and restoring it with iTunes or Finder. This reinstalls the original iOS software, removes the jailbreak, and may fix the issue. Keep in mind that this process will erase your data, so it’s important to back up your device regularly.

Strategies to preserve your iPhone’s battery

Few things are more frustrating than a rapidly draining iPhone battery when you don’t have a charger handy. Luckily, you can use the following strategies to help preserve your iPhone's battery and keep it charged longer:

  • Enable optimized battery: This feature slows battery aging by reducing the time your iPhone spends fully charged, minimizing battery stress, and extending its lifespan. To enable it, go to Settings > Battery > Battery Health & Charging, and toggle on Optimized Battery Charging.
  • Use dark mode: Dark mode reduces the amount of light your screen emits, which can help conserve battery life. To turn it on, go to Settings > Display & Brightness and select Dark.
  • Reduce screen brightness: Swipe down from the top-right corner of your screen to access the Control Center, then adjust the brightness slider to a less energy-intensive level
  • Disable unnecessary location services: Some apps track your location even when you’re not using them, draining your battery. To manage this, go to Settings > Privacy & Security > Location Services, and switch off location access for apps that don’t need it.

Protect your iPhone with Norton

Performance issues on your iPhone could signal a malware infection. Stay secure and help shield your device from performance-sapping threats with Norton 360 Deluxe.

With advanced security features designed to block malicious sites, stop hackers, and detect and remove malware in real time, Norton 360 helps keep your phone clean, secure, and running smoothly. Plus, one subscription can protect up to five devices, including your phone, tablet, laptop, and computer. Don’t wait for a problem to occur — let Norton help you stay one step ahead.

FAQs

Why is my iPhone blinking the Apple logo and not turning on?

If your iPhone is stuck on a screen with a blinking Apple logo, it may be due to a software issue like a failed update, corrupted data, or a jailbreak attempt. Try performing a force restart to resolve the problem. If that doesn’t work, a device firmware update may be necessary to reinstall the operating system.

How do I know if my iPhone is charging if the screen is black?

If your iPhone’s screen is black but it’s charging, you should see a charging icon (a lightning bolt) on the screen after a few minutes of being plugged in. You may also notice the battery icon with a charging symbol displayed on the screen.

How do I check if my iPhone battery needs to be replaced?

To check if your iPhone battery needs replacement, go to Settings > Battery > Battery Health & Charging. If it shows “Service" or the Maximum Capacity is significantly below 80%, the battery is degraded and may need to be replaced.

iPhone and Apple are trademarks of Apple Inc.

Oliver Buxton
  • Oliver Buxton
  • Cybersecurity writer
Oliver Buxton is an experienced cybersecurity writer with a deep interest in cyberwarfare, emerging cyber threats, and cyberattack countermeasures.

Editorial note: Our articles provide educational information for you. Our offerings may not cover or protect against every type of crime, fraud, or threat we write about. Our goal is to increase awareness about Cyber Safety. Please review complete Terms during enrollment or setup. Remember that no one can prevent all identity theft or cybercrime, and that LifeLock does not monitor all transactions at all businesses. The Norton and LifeLock brands are part of Gen Digital Inc. 

Contents

    Want more?

    Follow us for all the latest news, tips and updates.

    OSZAR »